Refund Policy

We want you to love your ZAT experience! 

If something’s not right, we’ve got a simple return & refund process for you.

Returns Made Easy

  • Items must be unopened, unused, and in original packaging.
  • Missing something? Contact us within 48 hours, and we’ll send it.
  • Delivery fees vary by location.
Defective or Leaking Products
  • If you receive a faulty or leaking product, let us know within 48 hours for a replacement.
Promo Purchases
  • Items bought on sale are final—no returns or refunds.
How to Request a Return
  • If you'd like to request a return, simply send us a message on Facebook or Instagram with your order number, and we’ll assist you with the process.
Refunds
  • After inspecting your return, we’ll notify you of the approval status.
  • If approved, your refund will be processed to the original payment method.
  • Processing times may vary depending on your bank or card provider.

Questions?

Need help or have questions about your return? 

Reach out to us and we’ll make it right for you.